Job Information
Meta Business Solutions Engineer in Burlingame, California
Summary:
We are looking for an engineer to play a key role in providing technical support to Meta’s partners and to configure and maintain their products and campaigns. You will also have the opportunity to work together with them and our diverse cross functional teams to ensure a high quality for our products and a satisfactory experience for our partners' customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.You combine passion for outstanding customer service with a product mindset to ensure that key insights are communicated to our product teams. We are looking for people who have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.As a Business Solutions Engineer, you will understand industry trends, partner's network evolution roadmap and its implication to our product roadmap. You will work closely with other regional offices and partnership teams and support a broad range of partners across the globe to integrate Meta messaging products into their offering.
Required Skills:
Business Solutions Engineer Responsibilities:
Manage technical relationships with enterprise customers, providing technical support and bug resolution
Conduct technical support through a scaled ticketing system while achieving a high level of customer satisfaction
Provide 24x7 on-call support coverage (including weekend support)
Develop and maintain performance monitoring systems for infrastructure and operations
Scale programs to help customers integrate with Meta’s Infrastructure
Identify trends and opportunities to improve the customer support experience
Translate issues into insights and actionable goals to drive business impact
Improve customer experience and product quality by sharing customer feedback with product partners
Manage and nurture cross functional partner relationships by leading engineering communications
Deliver constructive feedback to peers to strengthen relationships
Coach peers with technical problem solving and project management best practices
Understand how end to end project execution may impact stakeholders and communicate in advance
Challenge project priorities and direction when required, removing project blockers and controlling engineering scope
Make informed decisions and recommendations based on the reprioritisation of competing needs
Minimum Qualifications:
Minimum Qualifications:
Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
5+ years of experience as a Support Engineer, Service Engineer or similar
Engineering degree, or a related technical discipline, or equivalent work experience
Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, GCP, AWS, etc.)
Proven experience in API development on cloud based infrastructures.
Code using primarily PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
Experience in communicating with technical and business audiences and technical documentation
Preferred Qualifications:
Preferred Qualifications:
BS/MS in Computer Science or equivalent degree/experience
Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems
Experience with the full web stack, REST API development and technologies, and bug management support
Public Compensation:
$109,000/year to $165,000/year + bonus + equity + benefits
Industry: Internet
Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.