Job Information
Meta People Service Intake and Transformation Lead in Dublin, Ireland
Summary:
The People Service Delivery (PSD) team’s mission is to run the best people focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do the best work of their careers. As part of PSD, the Service Intake and Transformation Team drives the seamless delivery of HR services to Meta employees through proactive planning, centralized decision making, and project governance. The Service Intake and Transformation Lead is responsible for managing large-scale transformation projects aimed at improving our business. This lead influences the direction of programs to ensure solutions are scalable and aligned to long term strategy. Working closely with leaders across People Operations, executive sponsors, and other key XFN stakeholders, the Service Intake and Transformation Lead challenges assumptions and the status quo to improve processes, reduce barriers, and mitigate risks. This role requires the ability to build trust with leadership and manage communication channels across all levels of the organization. The Service Intake and Transformation Lead is an important spokesperson for sharing program vision, strategy, benefits, direction, status, and recommendations. This person does not need to have the “correct” answer to everything but, rather, should be able to quickly drive the conversation toward a productive, programmatic solution by including the right people, process, and technology. The ideal candidate will exhibit leadership, persistence, patience, attention to detail, self-motivation, and have a collaborative and positive attitude.
Required Skills:
People Service Intake and Transformation Lead Responsibilities:
Develop project charters and operate complex business and operational programs with little to no oversight
own development, organization, and execution of large, complex business/operational projects from inception to execution
Improve efficiency and the quality of systems and operations through designing and implementing end-to-end process frameworks, change management, and optimization initiatives
Manage and simplify complex business problems, leverage and analyze data to determine opportunities, drive quick decisions, and create cases for change where appropriate
Partner with HR Tech and vendors to identify and implement appropriate technology solutions to support business transformation
Oversee system integration efforts and ensure smooth transition and adoption of new technologies
Make appropriate tradeoffs to optimize time-to-release, clearly communicate goals, roles, responsibilities, and desired outcomes to internal XFN stakeholders
Exercise sound and practical business judgment and the ability to think strategically and implement practical and actionable solutions
Facilitate effective communication channels and mechanisms to promote collaboration and engagement, partner with XFN partners and leadership to operationalize initiative goals, maintain accurate priorities, and hold teams accountable for execution
Effectively and simply communicate complex concepts multiple stakeholder groups
maintain open, candid, and trusting work relationships
Design change management for implementation to drive adoption of new processes or changes
Develop training and communication plans for all levels, locations, and XFN partners
Monitor stabilization of changes to ensure processes are executed per design
Minimum Qualifications:
Minimum Qualifications:
5+ years of experience managing large-scale, global transformation/continuous improvement initiatives aimed at improving business processes, systems, and operations with demonstrable business results
Experience operating independently through ambiguity, being detail-oriented, and delivering results in a highly organized and structured manner
Experience problem solving using data, translating thorough examination and analysis into action
Experience working in an XFN environment, consensus building, collaboration, and getting colleagues onboard with benefits of transformational change
Ability to effectively build relationships, collaborate with, and motivate XFN teams across all levels
Preferred Qualifications:
Preferred Qualifications:
Understanding and facilitating change in a dynamic environment - handling challenge and pushback from senior stakeholders
Ability to effectively build relationships, collaborate with, and motivate cross-functional teams across all levels
Effective communication skills, including the experience defining and simplifying complex concepts and communicating them back to stakeholders
Experience being adaptable and resilient when faced with conflicting priorities, multi-tasking to get things done in a fast-paced, ambiguous environment
Experience in requirement analysis techniques/methodologies and delivering business value through process improvement in high-tech operations space
Knowledge and understanding of the tech / software industry business models and core processes
Breadth of knowledge of LEAN tools and methodologies
Bachelor's degree in a technical, business, or operations discipline or equivalent experience
Industry: Internet