Job Information
Meta Regulatory Escalations Specialist - Singapore in Singapore
Summary:
Meta is seeking an Escalations Specialist to join the Detection, Response, and Intelligence- Regulatory Escalations team. The team develops scaled solutions to user issues, protects users by decreasing negative engagement on the site and delivers qualitative and quantitative insight into user behavior. This individual will work to improve the overall user escalations experience for Meta community and will be responsible for working cross-functionally across different internal and external teams to help us intelligently scale our escalations function. They will be part of a team that will communicate clearly to various stakeholders and provide key updates and findings as high priority escalations unfold. We are seeking a team-oriented strategic thinker who can optimize processes, go deep on investigations, solve challenging problems and most importantly, help prevent them in future. This position is full time and is based in Singapore.
Required Skills:
Regulatory Escalations Specialist - Singapore Responsibilities:
Serve as an expert on enforcing platform Community Standards and policies including regulatory policies
Investigate reported escalations across multiple channels on Meta Family of Applications and respond to sensitive global partner inquiries
Communicate results of technical analyses with non-technical partners
Gather, analyze, and utilize relevant data and escalation trends to develop improvements to the overall escalation processes and provide recommendations for process, policy and product improvements
Be comfortable dealing with high pressure escalations, gray areas, and pulling in cross functional experts when appropriate, to resolve issues swiftly
The role will require tight coordination with global cross-functional teams including Public Policy, Legal, Operations, and others to problem-solve and develop solutions
Maintain expertise around key workflow changes, operational guidelines, policy updates and Community Standards
Deliver projects involving quantitative analysis, functional expertise, and strategy development
Utilize tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
Please note that some weekend/holiday work will be required on a shift basis
This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing
Minimum Qualifications:
Minimum Qualifications:
5+ years operations experience
3+ years of project management experience
Broad understanding of Meta Community Standards
Knowledge of trust & safety, content integrity, compliance landscape
Experience multitasking different priorities in a rapidly changing environment
Sound judgment and experience thriving under pressure
Demonstrated collaboration skills
Experience influencing across regional and functional boundaries
Experience defining process and operational guidelines
Proficiency in data analysis
Ability to work with potentially graphic and objectionable content
Preferred Qualifications:
Preferred Qualifications:
- experience in technology/social media industry
Industry: Internet